Terms and Security

It is our mission as RS Fine Chocolate, to create the finest handcrafted chocolates. As a result, we aim to deliver the best possible customer experience, all current and proposed legislation in addition to trade body guidelines. The conditions detailed below do not affect your statutory rights according to United Kingdom law. These include all the current guidelines relating to the information that we hold about you, and to clarify this we have a published Privacy Statement.

Chocolate Products
Product and packaging are subject to change or substitution without prior notice. If necessary, we will substitute for an equal or higher priced item directly, as most of our orders are time critical; and we may not have time to contact you. If time is available, we will try to contact you.

Delivery Zones
Our definition of the United Kingdom includes the U.K. mainland, Northern Ireland, The Channel Islands & the Isle of Man. NOTE: Due to Brexit, we are no longer delivering to Europe, but we will monitor this and review our delivery policy if it becomes easier to send to Europe again at some point in the future.

We do not deliver to global destinations beyond Europe due to the time spent in transit.

We accept payment by Visa, Mastercard and Paypal.

All orders are positively credit card sanctioned prior to dispatch, so please ensure that the details you provide us with are correct. We cannot accept responsibility for an order being held back as a result of incorrect or invalid payment details being given. We require you to supply the registered address of the Credit Card holder, which is used to validate your order with your selected credit card company. Failure to supply the correct details will result in your order being held pending the supply of the correct details.

The total value of your order will be displayed on the order confirmation screen. The displayed price is the amount in pounds sterling that you will pay. If you are ordering from a non-United Kingdom address the appropriate exchange rate will apply.

All prices quoted will include VAT at the appropriate rate, currently 20%. If you are eligible to reclaim the sales tax, on request we will be able to supply you with a VAT receipt.

In the unlikely event that your payment card is used fraudulently to make a purchase with RS Fine Chocolate, you the consumer, are entitled to cancel the said payment(s). If payment has already been made, you, the customer, are entitled in accordance with the standing Consumer Protection Distance Selling Regulation (2000), to a re-credit or to have all sums returned to you by the card issuer.

International Orders
NOTE: We are currently only able to deliver to UK addresses. We do not recommend delivering our perishable products to warm countries. As we have no control the amount of time taken to delivery & over the temperature during transit and upon arrival abroad, we cannot accept responsibility for melted products if you choose to ship goods internationally.

You can have full confidence that RS Fine Chocolate on-line ordering service is fully secure. All credit card transactions processed from this site use 128 bit encryption to create a safe and secure shopping experience for you. You will notice in your browser a padlock, secure message and the address at the top begins with https://www instead of http://www. These are all signs you are on a secure site. Should you have any further questions relating to security at www.rsfinechocolate.co.uk, please contact us at info@rsfinechocolate.co.uk or telephone 01704 807177.